PRIVACY POLICY
Last Updated: [06/08/2025]
At Ranara Enterprises Pvt. Ltd., we are committed to safeguarding the privacy and security of our website visitors, customers, and users. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or interact with us.
By accessing our website or using any of our services, you agree to the terms and practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal information:
a) Personal Information Provided by You:
• Full Name
• Shipping and Billing Address
• Email Address
• Mobile Number
• Payment Information (processed via secure third-party gateways)
• Any other details voluntarily submitted via forms, orders, or emails
b) Automatically Collected Information:
• IP Address
• Device and browser type
• Pages visited and time spent on site
• Cookies and similar tracking technologies
2. How We Use Your Information
The personal data we collect is used for the following purposes:
• To process and fulfill your orders
• To communicate order status, delivery updates, or customer support
• To send you information, updates, offers, and newsletters (if opted-in)
• To improve website performance and user experience
• To prevent fraudulent activity and maintain site security
• To comply with legal obligations and resolve disputes
3. Sharing of Your Information
We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:
• Trusted service providers for logistics, payment processing, and technical support (e.g., courier partners, payment gateways)
• Legal or regulatory authorities when required by law or to protect our legal rights
• Third-party analytics providers (such as Google Analytics) to analyze website performance
All third parties are obligated to keep your information secure and use it only for the purpose of assisting us in delivering services.
4. Data Retention
We retain your personal information for as long as necessary to:
• Complete the transaction(s)
• Maintain records for legal and tax purposes
• Support any warranty or return issues
• Improve and personalize your shopping experience
Once your data is no longer needed, it is securely deleted or anonymized.
5. Security Measures
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, alteration, or loss.
Examples include:
• Secure Socket Layer (SSL) encryption
• Restricted access to sensitive data
• Secure third-party payment integrations
• Regular monitoring and updates of website software
However, no system can be 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tools to:
• Enhance your browsing experience
• Store user preferences
• Analyze site performance
• Deliver personalized content
You can choose to accept or decline cookies via your browser settings. Disabling cookies may affect certain functionalities of the site.
7. Your Rights and Choices
You have the right to:
• Access the personal data we hold about you
• Request correction or updates to your data
• Request deletion of your data (subject to legal and transactional limitations)
• Opt out of promotional communications at any time
To exercise these rights, contact us at care@ranaranails.in.
8. Children’s Privacy
Our website and services are intended for users above the age of 18. We do not knowingly collect personal data from children. If you believe a minor has provided us with personal data, please contact us immediately so we can remove the information.
9. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the site after such changes constitutes your acceptance of the new policy.
10. Contact Us
For any questions, concerns, or data-related requests, please contact us at:
📧 care@ranaranails.in
📍 Ranara Enterprises Pvt. Ltd.
A-8, Ground Floor, Block A, Lajpat Nagar II, New Delhi, Delhi – 110024, India
11. Grievance Redressal Clause
If you have any grievances or concerns regarding the processing of your personal data, information security, or any privacy-related issues in relation to your use of our website, you may contact our designated Grievance Officer. We are committed to addressing your concerns in a timely and effective manner, in accordance with applicable data protection laws.
Grievance Officer Details:
Name: Grievance Officer
Email: care@ranaranails.in
Address: A-8, Ground Floor, Block A, Lajpat Nagar II, Lajpat Nagar, New Delhi, Delhi 110024
Response Time: Within 15 working days from the date of receiving the complaint
