TERMS & CONDITIONS
Last Updated: [06/08/2025]
Welcome to www.ranaranails.in, the official website of Ranara Enterprises Pvt. Ltd.. These Terms and Conditions govern your use of our website, the purchase of products, and any interaction with us online. By accessing, browsing, or placing an order on this website, you agree to be bound by the following terms.
Please read them carefully.
1. Company Information
Ranara Enterprises Pvt. Ltd.
Address: A-8, Ground Floor, Block A, Lajpat Nagar II, New Delhi – 110024, India
Contact Email: care@ranaranails.in
2. Eligibility to Use
You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian. By using this website, you represent that you are legally competent to enter into a binding agreement.
3. Product Information & Pricing
We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, we reserve the right to:
• Modify product pricing or discontinue items without prior notice
• Refuse or cancel orders for products listed with incorrect information
• Change product specifications or packaging without notice (for improvement or rebranding)
Prices displayed on the website are in INR (Indian Rupees) and are inclusive of applicable taxes unless stated otherwise.
4. Order Acceptance & Fulfillment
All orders placed are subject to acceptance by Ranara Enterprises Pvt. Ltd. We reserve the right to cancel or refuse any order for any reason, including but not limited to:
• Incorrect pricing
• Product availability
• Suspicious activity or potential fraud
• Violation of our policies
Once payment is confirmed, the order is considered final and cannot be cancelled.
5. Payment
We accept payments via secure third-party payment gateways. All transactions are encrypted and processed securely. Ranara Enterprises Pvt. Ltd. does not store or have access to your credit/debit card information.
6. Shipping & Delivery
We aim to dispatch all orders promptly, generally within 2–5 business days. Delivery times may vary based on your location, availability of products, and courier efficiency.
• Shipping fees (if applicable) will be calculated at checkout.
• Delays due to natural disasters, political unrest, or courier issues are beyond our control.
• Incorrect or incomplete address details, including missing name or phone number, may lead to non-delivery or returned parcels. We are not responsible for such failed deliveries.
7. Returns & Refunds
Please refer to our detailed Returns & Refunds Policy for full terms. Below is a summary:
• No cancellations after payment is completed.
• Returns are accepted only for damaged, defective, or wrong items, with valid proof shared within 24 hours of delivery.
• Returns must be pre-approved via email to care@ranaranails.in with clear video evidence and tracking details.
• Items returned without prior notice or authorization will not be eligible for refunds.
• Shipping costs are non-refundable.
• No exchanges are permitted after the product is sold.
8. Intellectual Property
All content on this website—including text, images, logos, graphics, videos, and product designs—is the exclusive property of Ranara Enterprises Pvt. Ltd., and is protected under Indian intellectual property laws.
Reproduction, distribution, or unauthorized use of any content is strictly prohibited and may result in legal action.
9. Prohibited Conduct
You agree not to:
• Violate any local, national, or international law
• Use the website for fraudulent purposes
• Interfere with or disrupt the website’s functionality
• Transmit viruses or any harmful code
• Misrepresent your identity or impersonate someone else
• Post offensive, defamatory, or objectionable content anywhere on the site or in communications
10. Disclaimer of Warranties & Limitation of Liability
All products and services are provided “as-is” and “as available.” We do not guarantee uninterrupted, secure, or error-free access to our website.
To the maximum extent permitted by law, Ranara Enterprises Pvt. Ltd. shall not be liable for:
• Any indirect or consequential loss
• Damage arising from misuse of products
• Delays or interruptions in website access
• Inaccuracies in product listings or third-party data
11. Indemnification
You agree to indemnify, defend, and hold harmless Ranara Enterprises Pvt. Ltd. and its affiliates, directors, partners, employees, and service providers from any claim, demand, or liability arising out of your breach of these terms, your misuse of the website, or violation of any applicable laws.
12. Governing Law & Jurisdiction
These Terms shall be governed and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
13. Updates to Terms
We reserve the right to modify these Terms and Conditions at any time without prior notice. The revised version will be posted on this page and will take effect immediately.
14. Grievance Redressal Clause
We value your experience and are committed to providing excellent service. If you face any issues related to our products, services, transactions, or website usage, you may reach out to our Grievance Officer. We will make every reasonable effort to address and resolve your concerns at the earliest.
Grievance Officer Contact:
Name: Ishu Abrol
Email: care@ranaranails.in
Address: A-8, Ground Floor, Block A, Lajpat Nagar II, Lajpat Nagar, New Delhi, Delhi 110024
Response Timeline: We will acknowledge your complaint within 48 hours and aim to resolve it within 15 working days.
15.Contact Information
For any queries or concerns regarding these Terms, feel free to contact us:
📧 care@ranaranails.in
📍 Ranara Enterprises Pvt. Ltd., A-8, Ground Floor, Block A, Lajpat Nagar II, New Delhi – 110024
